Meet the Team
We’ve built a world-class executive, software development and customer service team focused on automating health insurance administration for TPAs, Health Plans and Financial Institutions.
Jacob has over a decade of experience building, selling and managing entrepreneurial businesses and software. Focusing most of his time in healthcare, Jacob has developed a keen understanding how technology can make healthcare easier for individuals, employers, brokers and third party administrators. He graduated from Rollins College in Winter Park, Florida with a focus on International Business.
Eric has over 14 years of experience building software and maintaining hardware in highly regulated industries, with over 4 years of experience working for a hospital system. Eric graduated from Case Western Reserve University in Cleveland, Ohio with a focus on Computer Engineering.
Steve has over 12 years of experience building complex software systems to solve business problems. No stranger to the healthcare space, he has a background building applications to solve staff scheduling problems in post-acute organizations to help manage labor and reduce unnecessary cost. Steve graduated from John Carroll University in Cleveland, Ohio with a focus on Philosophy.
Bruce has over 20 years of experience as a business and process leader working in manufacturing and healthcare. Most recently, Bruce was the Senior Director of Operations at Option Care, a national home infusion services provider. Bruce holds a BASc degree from Queen’s University and an MBA from Carnegie Mellon University.
Mike joined TPA Stream in December 2018 as Chief Revenue Officer, Member of its Board of Directors representing the North Coast Angel Fund and as an investor himself. In other words, he has ‘triple downed’ on the company in confidence of TPA Stream’s solutions, its founders and its bright future. Mike has held leadership positions in healthcare at The Cleveland Clinic and Humana and in high tech at Microsoft, Yahoo!, Sun & Apple. Mike and his family split their time between Massachusetts and California, chasing warmer weather when they can. He is a graduate of The University of Pennsylvania and attained his masters at Northeastern University.
Director of Operations
Alex has over 7 years of experience helping companies of all sizes manage various facets of operations. Most recently, Alex was an Analyst for a global automotive technology company with offices across the world. He holds a bachelor of science degree and MBA from Youngstown State University.
Don has over 40 years of customer service and sales experience working with software companies of all shapes and sizes. Most recently, Don managed the retention department for healthcare software company in Cleveland, OH. Don graduated from Cleveland State University with a focus on Information Technology.
Customer Success Technician
With over 10+ years of Technical Support experience Bill is passionate about helping customers learn and utilize software to the fullest potential. Bill has specialized in Integrating healthcare software systems over the last 5 years. He graduated from Mount Union College in Alliance, Ohio with a focus on Business Administration and Information Systems.
Senior Software Developer
Jake has over 5 years of software development experience including over 2.5 years working for a healthcare software company in Cleveland, OH. Jake graduated from Bowling Green State University with a focus on Computer Science.
Director of Product Strategy
Patrick has over 15 years of experience in business development, strategy, early stage investing, project management and strategic alignments. Prior to TPA Stream, Patrick worked closely with all facets of a high growth start-up technology healthcare company. In his role he worked with executive leadership implementing strategic partnerships, product positioning, and integration tactics with outside vendors. Patrick holds a bachelors degree in business administration and entrepreneurship from John Carroll University in Cleveland.
Dave has over 10 years of experience in healthcare process improvement, faculty development and education. Prior to joining TPA Stream, he worked to improve processes at a major metropolitan hospital through data driven, evidence-based solutions. Dave employs his experience in identifying and alleviating system gaps to make complex healthcare systems easier for individuals and employers to navigate, while assisting brokers and third party administrators in better leveraging their information systems. He earned his MA in Education from Kent State University.
Senior Software Developer
Matt has been building software for 8 years. He has held various roles including: Software Engineer, Site Reliability Engineer, and Technical Lead. He is interested in solving hard problems in a team environment utilizing open source technology. When not working, Matt enjoys spending time with his family, rock climbing, and backpacking. Matt graduated from the University of Akron with a Master of Science in Applied Mathematics.
Barb spent 2.5 years working in the healthcare industry and another 2.5 years working for a software company in downtown Cleveland. She recently graduated from Tech Elevator and holds a Bachelor’s degree from Kent State with a focus in Psychology and Biological Sciences.
Senior Software Developer
Craig has over a half decade of software development experience creating simple solutions for complex, deeply-felt challenges. He has worked for companies ranging from startups to multinational conglomerates. Craig graduated from John Carroll University in Cleveland, Ohio with a focus on Philosophy and holds a Master of Arts from the Franciscan University of Steubenville in Steubenville, Ohio.
Amy has over 25 years of experience in the healthcare industry, most recently in Revenue Cycle Management for Home Healthcare and Pharmacy. She has extensive knowledge of Revenue Cycle Operations, Claims Management, Payer Relations, and Customer Experience. Amy has been a leader throughout recent industry changes through dedication to process, people, and the journey.
Megan has over 10 years of experience working with healthcare SaaS companies, including EMR systems and long-term care staff scheduling, implementing technical training processes and marketing materials to enhance the customer experience. She graduated from Mercyhurst University with a BA in Communications and Journalism.
Junior Software Developer
Jason has been working with technology and computer science principals for 6 years. He has been involved in personal projects including working with web crawler technology in 2014. Jason graduated Summa Cum Laude from Hoover High School in 2018 and was awarded the Exceptional Student in Sciences award from the school as well as the Scholastic Excellence award from the US Marines. He then went on to turn my passion into a career through Tech Elevator in the latter half of 2018 and then was brought onto TPA Stream at the start of 2019.